AI Enterprise SolutionsTailor-made ApplicationHospitality & Cruise
Cruise operations platform
A tailor-made platform for customer onboarding, customer management, ticketing, and cruise operations.
The problem
Customer onboarding was still handled manually, resulting in a less seamless customer experience. There was no centralized customer data management after service, while end-to-end operational processes involved multiple manual and repetitive steps.
"QR check-in connects customer onboarding with real-time seat operations."
What we built
A tailor-made cruise operation platform covering:
- Onboarding Management: QR Code Scanning & Validation, Real-time Status Synchronization, Walk-in Support & Ticket Rollover
- Customer Management: Automated Data Sync, Customer History & Loyalty Tracking, Customer Profile-based Table Recommendation
- Ticket & Seat Management: Voucher Import & Data Validation, Visual Seating Map, Real-time Seat Operations
- Cruise & Staff Management: Cruise, Port, Schedule and Staff Management
- Audit & Reporting: Activity Log and Excel/CSV Report Export
100%Data validation
Real-timeStatus synchronization
QR CodeOnboarding
AutomatedCustomer data management
Same problem, different company?
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