AI Enterprise SolutionsAI Solutions
AI-powered student support at Assumption University of Thailand
AI Knowledge Base and AI Agent Chatbot integrated with LINE OA to automate student inquiries and provide consistent responses 24/7.
The problem
Staff handled inquiries across multiple channels, including LINE, email and phone. Response times were slow, and information provided by different staff members was not always consistent.
"One knowledge base keeps student responses consistent across every interaction."
What we built
An AI Knowledge Base centralizes university regulations and general information in one place. An AI Agent Chatbot integrated with LINE OA uses the centralized knowledge base to answer student questions automatically, 24/7, with consistent information.
1 FTEStaff workload reduced
24/7Automated AI responses
InstantResponse time
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